Norfolk Villa Residential Care Home

We Welcome your feedback for Norfolk Villa Care Home

We welcome your feedback to the things we get right and also the things we need to improve upon. Please either fill in the form below which will be sent direct to us or alternatively download this document which can be sent via post to us and/or direct to the CQC Care Quality Commission, address at the foot of this page, thank you.

Did a member of staff meet you at the door Please tick box if yes
Were you asked to sign in Please tick box if yes
Rating 1 - 4 1 Poor    2 Average  3 Good  4 Very Good
Do you feel that the staff are meeting the
needs of the person staying with us
 1 2 3 4
Did you notice if the staff were friendly and caring 1 2 3 4
Did you find the Home clean 1 2 3 4 
How likely are you to recommend us to family
or friends, if they required similar care.
 1 2 3 4 
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It is our aim and desire to try and fulfil any request that a resident may have. If for any reason they are dissatisfied with the service they are receiving then the matter should, in the first instance, be brought to the attention of the Officer in Charge. If a mutually satisfactory outcome is not achieved then the matter should be raised with the Proprietor. If you are still not satisfied then you may wish to contact the Care Quality Commission at CQC South West, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA. Telephone: 03000 616161 Website address http://www.cqc.org.uk/

Thank you for taking the time to provide us with feedback, be assured we continually strive to raise our standards to help our residents.

Norfolk Villa Residential Care Home, 45 Alma Road, Pennycomequick, Plymouth, PL3 4HE

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