FAQ Privacy Statement

This is our FAQ page, please scroll down and click on a link to open the panel.

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We are particularly proud of the home cooked meals that we serve at Norfolk Villa and have included some sample menus. Our menus are discussed with our residents and they all have input into the coming weeks selection. Special diets are also catered for and should be discussed with the staff.

Below is a typical weekly menu.

The day always starts with a choice of breakfast

PLEASE TICK WHICH MAIN MEAL OPTION YOU WOULD LIKE YO HAVE ON EACH DAY (the pudding option will be discussed on a daily basis depending on what is available or what fruits are in season)

If you do not like what is on the menu on any particular day and there is something else you would prefer, please do not hesitate to mention this to the cook/member of staff and the cook will try to provide you with a further option where possible

We are situated close to Plymouth City Centre and only a very short distance from the main Railway Station. So traveling to us by train is a realistic option.
Travelling from Exeter
Follow the signs to the city centre and railway station. At the Charles Church roundabout (old church in the centre), take the second exit, to the next roundabout and the next second exit. At the next roundabout take the second exit down the hill to another roundabout (Pennycomequick roundabout) Leave at the second exit into Alma Road. Norfolk Villa is situated on the left.
Travelling from Tavistock
Head towards Home Park and Milehouse. At Milehouse traffic lights turn left into Alma Road. Travel down to the next roundabout, at Pennycomequick. Go all the way around the roundabout back up Alma road. Take the next left into Whittington Street. We have limited parking available on the right-hand side.
The following represents the Terms and Conditions that govern your use of this Website and the materials and information accessible on or from this Website.
What is GDPR?
GDPR (General Data Protection Regulation) applies to every company in the European Union that uses personal data. The regulations cover your data and how companies look after it. Protecting your data is really important to us at Norfolk Villa Residential Care Home, and we want to make sure you know what GDPR means for you and your account(s) with us.
From May 2018, companies will have to stick to new rules to make sure your data is looked after. These rules give you a number of rights. They include the right to see the personal data companies hold about you, you being able to ask them to delete this personal data, and you have to give your consent before a firm can do certain things with your data. We are obliged to keep on record/file certain information for a number of years, currently seven. This is for accounting purpose and Inland Revenue.
The information governance framework for this care service covers all records used for or with the care and treatment of its service users, staff records and administrative records likely to contain confidential information. All such records will be handled and kept safely, securely and lawfully to the same standards established by the Records Management Code of Practice regardless of their formats, including written records, forms, photographs, computer and records.
The careinplymouth.co.uk and Norfolk Villa Residential Care Home as owners of the site may from time to time change this Website (including the Terms and Conditions of use). Your use of this Website means you accept the Terms and Conditions. If you do not agree with the Terms and Conditions please do not visit or use the Web site.
careinplymouth.co.uk takes no responsibility for and makes no representation with respect to the accuracy of the information on this website or to any hypertext links from this site. careinplymouth.co.uk does not endorse or recommend any products or services on this Website or any hypertext link via this site.
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Privacy Statement
careinplymouth.co.uk and it's owners understand the need to keep confidential any information provided by our customers. We do not sell, exchange or rent your personal information to others. We are committed to protecting your privacy. We endeavour to keep this information secure as possible. It is important that you keep your own computer secure and do not pass on your details, password, credit card information to a third party who might try to misuse your personal details with careinplymouth.co.uk. This Privacy Policy outlines how your personal information is treated and forms part of our Terms and Conditions. (We may occasionally modify our Privacy Policy; when this happens we will notify you via our Terms and Conditions page). Type of information collected from our web form.
When you place an enquiry request we need to know your full name, address, with full post code, telephone number and a valid e-mail address. This allows us to process and fulfil your request. Telephone number(s) are used so that we can contact you easily if required.